Article 2 of 7-part thought leadership series: Enabling ‘Good’ Innovative Problem Solving for Organisational Sustainability and Success

Innovative problem-solving within organisations involves a complex process that benefits significantly from understanding Robert S. Hartman’s Three Dimensions of Value: Intrinsic, Extrinsic, and Systemic. When these dimensions are combined with the four essential phases of innovative problem-solving – identifying the problem, generating solutions, implementing solutions, and working as a team – the approach becomes even more effective. Let’s see how Hartman’s dimensions enhance these phases for more comprehensive and efficient problem-solving.

1. Identifying the Problem

At this first step, it’s crucial to pinpoint and fully grasp the issue at hand. The Intrinsic dimension encourages us to think about the problem’s human impact and ethical considerations. The Extrinsic dimension helps us to measure the problem’s extent and its practical effects on the organisation. The Systemic dimension provides a structured way to ensure the problem is seen in the light of the organisation’s standards and values.

2. Generating Solutions

When brainstorming solutions, creativity and analytical thinking take the lead. The Intrinsic dimension ensures our solutions are morally sound and considerate of everyone involved. The Extrinsic dimension looks at the real, measurable advantages of potential solutions, whereas the Systemic dimension uses theoretical models and the organisation’s frameworks to steer the brainstorming process. This stage requires a harmony between imaginative ideas and realism, all grounded within the framework of the organisation’s reality.

3. Implementing Solutions

This phase is where ideas are turned into reality. The Intrinsic dimension helps monitor the solution’s effect on individuals and maintains ethical standards. The Extrinsic dimension assesses the success and efficiency of what’s been implemented, and the Systemic dimension checks that everything is done according to the organisation’s procedures and standards. Effective implementation combines compassion, practical action, and compliance with established processes.

4. Working as a Team

Teamwork is essential throughout the problem-solving process. The Intrinsic dimension promotes a culture of respect and inclusion, appreciating different views and contributions. The Extrinsic dimension ensures the team’s work directly supports the organisation’s objectives. The Systemic dimension provides a clear set of rules and a framework for team collaboration.

Integrating Hartman’s Dimensions Across Problem-Solving Phases

By applying Hartman’s Three Dimensions of Value through the stages of identifying the problem, generating solutions, implementing these solutions, and teamwork, leaders can cultivate an environment ripe for innovative problem-solving. This rounded method is essential for any tech organisation looking to successfully navigate today’s complex business landscape and achieve lasting success.

In the next articles, we’ll dive deeper into how these integrated ideas work in real-world scenarios, providing actionable advice for tech leaders. Keep an eye out as we continue to unpack the intricate relationship between Hartman’s framework and innovative problem-solving stages.

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